Refund policy

All Sales Are Final 

Due to the nature of our products, all sales are final. We do not accept returns, offer exchanges, or issue refunds once an order has been placed.

Damaged or Broken Items

While we carefully package every order, we understand that items can occasionally arrive damaged during transit. If this happens, we’re happy to offer a replacement or refund for the damaged item only.

To request a replacement or refund due to damage, please follow these steps:

  1. Take clear photos of the damaged item(s) and the packaging as they arrived.
  2. Email us immediately at grandenorthcrystals@gmail.com with:
  • Your order number
  • A brief description of the issue
  • The photos of the damage

All claims must be submitted within 48 hours of delivery.

Once we review and confirm the damage, we’ll send a replacement or issue a refund for the affected item.

Thank you for your understanding.